Build. Deliver. Support.

IT support and software engineering company.

Virtual Help Desk for End User Support

We offer a comprehensive Virtual Help Desk service for end-user support, ensuring our clients employees and customers receive prompt and efficient assistance with their IT-related queries and issues. Our Virtual Help Desk provides a centralized point of contact for end-users, accessible through various channels such as phone, email, chat, or a self-service portal. Our team of highly skilled and knowledgeable technicians are available to provide remote support, troubleshoot problems, and guide users through various software applications and IT systems.

Multi-channel support: End-users can reach out for assistance through their preferred communication channel, ensuring a seamless support experience.
Incident tracking and reporting: allowing for efficient escalation, resolution, and reporting on service levels.
24/7 availability (optional): We can provide round-the-clock support, ensuring end-users receive assistance whenever needed, minimizing downtime and productivity losses.

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Remote Management and Monitoring Services

Our RMM solutions allow us to proactively monitor and manage your IT infrastructure from a centralized platform. We provide comprehensive reporting, visibility into asset inventory, license compliance, and system health. By leveraging specialised tools, Techno Help effectively maintains your systems, enforces IT policies, maximizes uptime, and quickly responds to and resolves problems before they escalate. We provide optimized IT operations and support.

24/7 proactive monitoring
Automated patch management and software updates
Antivirus and antimalware protection with centralized management
Performance / Event monitoring and reporting (CPU, memory, disk space, etc.)
Backup monitoring and verification

Scripting and automation for routine tasks
Access to a centralized RMM dashboard and reporting
Support for multiple operating systems (Windows, macOS, Linux)
Mobile device monitoring and management capabilities
Compliance monitoring and reporting (e.g., Cyber Security / GDPR compliant)

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Custom Software Development Services

Techno Help has a wide variety of skilled IT developers that can be utilised by bringing in the right resources at the right time. We provide domain hosting, website creation and solutions for businesses seeking to establish or enhance an online presence. We offer reliable domain registration and hosting services, email solutions and Microsoft 365 integrations. We specialize in website design, development, and creation using cutting-edge technologies.

Full stack developers
DevOps Engineeers
Quality assurance / Testing Engineers
Website development, Domain and ssl management
Microsoft product specialists including Azure

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Testing and Configuration

Techno Help can provide comprehensive Testing and Configuration services to ensure optimal performance and alignment of our clients IT systems and applications. Our services include software testing, system testing, configuration management, deployment testing, compliance testing, and automation. By leveraging our expertise, clients can ensure their IT assets are thoroughly tested, properly configured and compliant with industry standards, while streamlining their operations and reducing risks.

Software Testing (functional, regression, integration, user acceptance)
System Testing (compatibility, performance, load, stress, security)
Configuration Management
Deployment Testing
Compliance Testing (GDPR, etc.)
Test Automation and Scripting

Change Management and Version Control
Test Data Management
Defect Tracking and Reporting
Performance Tuning and Optimization
Regression Testing for Upgrades/Patches
Testing as a Service (TaaS) Models

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Compliance and Security Management

Techno Help offers compliance and Security Management services. This includes comprehensive cybersecurity and regulatory compliance solutions, which implement robust security frameworks with network security, endpoint protection, vulnerability management, and continuous monitoring to safeguard clients from cyber threats and data breaches through Remote Monitoring and Management (RMM) tools.