Privacy Policy (www.technohelp.co.uk)
Effective date: 1st day of June, 2024
www.technohelp.co.uk (the
"Site") is owned and operated by Techno Help LTD. Techno Help LTD is
the data controller and can be contacted at:
support@technohelp.co.uk
02080 58684
1 Buckland's Wharf, Kingston Upon Thames, England, KT1 1TF
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to
inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of
the European Parliament and of the Council of 27 April 2016, known as the
General Data Protection Regulation (the "GDPR"). For users in the
United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act
2018.
We have not appointed a Data Protection Officer as we do not fall within the
categories of controllers and processors required to appoint a Data Protection
Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Support@technohelp.co.uk.
Legal Basis for
Processing
We collect and process personal data about users in the EU only when we have a
legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data
of users in the EU:
1. Users have provided their consent to the processing of their data for one or more specific purposes; and
2. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: We are unable to continue with the contract.
Personal
Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy
Policy. We will not collect any additional data beyond the data listed below
without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the
following information:
1. IP address;
2. Location;
3. Clicked links; and
4. Content viewed.
Data Collected in a
Non-Automatic Way
We may also collect the following data when you perform certain functions on
our Site:
1. First and last name;
2. Date of birth;
3. Email address;
4. Phone number;
5. Address; and
6. Payment information.
This data may be collected using the following methods:
1. When subscribing to a service; and
2. When creating an account.
How We Use Personal
Data
Data collected on our Site will only be used for the purposes specified in this
Privacy Policy or indicated on the relevant pages of our Site. We will not use
your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
1. Google Analytics.
The data we collect when the user performs certain functions may be used for the following purposes:
1. To fullfill the product or service required.
Who We Share Personal
Data With
Employees
We may disclose user data to any member of our organisation who reasonably
needs access to user data to achieve the purposes set out in this Privacy
Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the
following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store
Personal Data
User data will be stored until the purpose the data was collected for has been
achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your
Personal Data
In order to protect your security, we use the strongest available browser
encryption and store all of our data on servers in secure facilities. All data
is only accessible to our employees. Our employees are bound by strict
confidentiality agreements and a breach of this agreement would result in the
employee's termination.
While we take all reasonable precautions to ensure that user data is secure and
that users are protected, there always remains the risk of harm. The Internet
as a whole can be insecure at times and therefore we are unable to guarantee
the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
The minimum age to use our website is 18 years of age. We do not knowingly
collect or use personal data from children under 16 years of age. If we learn
that we have collected personal data from a child under 16 years of age, the
personal data will be deleted as soon as possible. If a child under 16 years of
age has provided us with personal data their parent or guardian may contact our
privacy officer.
How to Access, Modify,
Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have
used your personal data, if we have disclosed your personal data and to who we
disclosed your personal data, if you would like your data to be deleted or
modified in any way, or if you would like to exercise any of your other rights
under the GDPR, please contact our privacy officer here:
Techno Help Support Team
support@technohelp.co.uk
02080 58684
1 Buckland's Wharf, Kingston Upon Thames, England, KT1 1TF
How to Opt-Out of Data
Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify,
Delete, or Challenge the Data Collected section, we provide the
following specific opt-out methods for the forms of collection, use, or disclosure
of your personal data specified below:
1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account"
Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its
purpose is to collect data relating to the user's browsing habits. You can
choose to be notified each time a cookie is transmitted. You can also choose to
disable cookies entirely in your internet browser, but this may decrease the
quality of your user experience.
We use the following types of cookies on our Site:
1.
Functional cookies
Functional cookies are used to remember the selections you make on our Site so
that your selections are saved for your next visits;
2.
Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site
by collecting data on how you access our Site, for example data on the content
you access, how long you stay on our Site, etc;
3.
Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences.
This allows us to personalise the information you see on our Site for you; and
4.
Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use
third-party cookies to achieve the following purposes:
1. Monitor user preferences to tailor advertisements around their interests.
Modifications
This Privacy Policy may be amended from time to time in order to maintain
compliance with the law and to reflect any changes to our data collection
process. When we amend this Privacy Policy we will update the "Effective
Date" at the top of this Privacy Policy. We recommend that our users
periodically review our Privacy Policy to ensure that they are notified of any
updates. If necessary, we may notify users by email of changes to this Privacy
Policy.
Complaints
If you have any complaints about how we process your personal data, please
contact us through the contact methods listed in the Contact
Information section so that we can, where possible, resolve the issue.
If you feel we have not addressed your concern in a satisfactory manner you may
contact a supervisory authority. You also have the right to directly make a
complaint to a supervisory authority. You can lodge a complaint with a
supervisory authority by contacting the Information Commissioner's Office in
the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy
officer, Techno Help Support Team, at:
support@technohelp.co.uk
02080 58684
1 Buckland's Wharf, Kingston Upon Thames, England, KT1 1TF